Last week I went to Whole Foods to buy Jane Carter’s “Nourish and Shine”. I’ve used this in the past, but stopped because I thought that I could find something better. Wrong! I decided to return to what works. Well, imagine my extreme disappointment when the shelf was empty. Arrgh! I was so upset that I tweeted at that moment my experience. Well, people do read tweets about them or their companies. I was so surprised to see a response from Jane Carter herself apologizing for my experience. She asked me to send her my address, and provided an email. I sent my information as requested. Today, I received a box from Jane Carter with a 4 oz. jar of Nourish and Shine, buttons that say “Love Your Hair,” and pamphlets on other Jane Carter products.
I did not expect free product. I was simply sharing my experience with the Twitterverse. In this day and age, it’s so nice and refreshing to see someone or a company care about their customers as well as their reputation.
Thank you, Jane Carter. You have a customer for life.